Thursday, June 26, 2025 | 11:00–11:30 AM CET

Air Passenger Claims – How to avoid unnecessary payments as an airline

Learn how to efficiently assess passenger claims and avoid unnecessary payouts. Our experts from Stenger Rechtsanwälte provide practical strategies to optimize your processes while staying legally compliant.

About the Webinar

What are the key factors to consider when evaluating passenger requests for different types of damages such as alternative flights, hotel costs, car rentals, or delayed baggage? How can you prevent payments that are legally not necessary?

In this compact webinar, experts from Stenger Rechtsanwälte will provide practical guidelines to help you reduce costs and assess claims efficiently. This session is designed for all airline professionals who handle these challenges daily. Take this opportunity to enhance your knowledge and implement new approaches in your evaluation processes.

Key Takeaways

  • Identify Key Factors: Learn what to look for when assessing passenger claims for alternative flights, hotel costs, car rentals and other ancillary cost as well as baggage claims.
  • Minimize Unnecessary Payouts: Discover strategies to prevent overpayments while staying legally compliant.
  • Optimize Internal Processes: Gain practical insights to streamline claim evaluations and improve efficiency in daily operations.
  • Ensure Legal Compliance: Understand the latest legal requirements to make informed decis

About the Speakers

Ms. Garisch and Ms. Seyffert from Stenger Rechtsanwälte are experts in aviation law and passenger claims. They provide practical insights to help airlines handle claims efficiently and cost-effectively.

Jana-Natascha Garisch
Managing Partner

Dr. Wiebke Seyffert
Partner

Register Now

Secure your spot – limited availability!

Questions about the webinar?

Send us an email at contact@stenger.legal – we’re happy to help!